This ‘Service Agreement’
Will give you information about the terms upon which we agree to offer and provide you with our Products and Services to the best of our ability. You must be made aware that a majority of the services we offer will all be supplied by professional companies in that field of work. However, if it is necessary to change the Services Agreement with any of our service suppliers you must agree to this with them directly as they are supplying that service to you.
If you would like to remove any part at any time of a service you have purchased then you must contact us immediately. If we are in a position to remove or cancel that service before it has started then we will do so to the best of our ability. If we require to make any changes or updates or remove any details or services we will post such changes on the Website as fast as possible & to the best of our ability.
It is your responsibility to check the Website for any changes at all stages & especially when making any purchases. You agree to be bound by such changes if you should continue to use the Products and Services that are on offer.
We must point out that these are the conditions to which you are agreeing to, by purchasing any of our services as pointed out above. When you are instructing you are agreeing to read what that service offers you from the Full details given against each of the Products and Services on offer. By reading the Full details this will explain what is included and what the price of each product & Service is being charged on the Website.
We must notify All owners of the Property that it is important that when you Instruct you confirm that you do so with the knowledge, consent and agreement of each and all of the legal owners and occupiers of the Property plus those who have an interest in the marketing and/or sale of the Property. Further, you confirm that you have all relevant authorities and authorisations as are necessary or required to enable you to take advantage of the Products and Services that we are offering you. We don’t need to visit the property or required it before the property goes on the market.
We will charge you possible the Advertised Rates for the Products and Services but can be subject to price changes. The Advertised Rates are fixed. Advertised rates are including VAT, but extra services may be prices excluding VAT, such as EPC Energy Performance Certificate and so on. As it stands, you will only have the option to Pay Now If you choose to Pay Now you will be required to provide us with your credit or debit card details and we will obtain approval for an amount up to the amount of the transaction and debit that amount from your card.
This information we take will never be stored on our systems.
CANCELLATIONS & REFUNDS:
We must notify you of our Cancellation and refund policy. Once you have placed an order for any of our services you will be liable to pay the full total value shown & requested. When you have taken any of our service/s in which you have instructed one of our professional service agents to visit your property, an example of which is for say photography or any other service/s, then you will be liable to pay the full 100% of the fee in the event the appointment has already taken place by our professional service company. If any appointment has been agreed upon & for whatever reason, it has failed due to a no-show by the property owner then the cancellation charge will be applied. This could be possibly 100%of the charge depending on the report we receive back from the professional service provider.
A copy of the report supplied back can be requested by email. If the professional service providers notify us that the visit showed them the unsuitability of the property for marketing etc. then NO refund will be granted.
Should you find yourself in a position where you wish to cancel or withdraw any Products and Services you have purchased then you may do so within 14 days of purchase, depending on the progress of that service/s you purchased.
However, we must notify you & that you understand that under no circumstances will any full or partial credit be made in respect of the Advertised Rates you have agreed to purchase too. The rates we charge are very clearly shown to you & you are asked to confirm before payment that you agree to accept the charge being made against the service/s you have requested to purchase.
You should always seek professional legal advice before you make any purchase with us.
You can withdraw your advert at any time by emailing our team on email@example.com
If the service you have signed up to has not started then you will not be charged.
If work has not been started on the advert to promote your property then you will not be charged.
If any work has been started then you will be subjected to administration charges depending on what has been completed.
The 14-day cooling-off period notices must be read in connection with this ruling. This is always the client’s responsibility.
If you have agreed to work starting inside the 14-day cooling-off period you accept responsibility to cover all costs incurred.
There will be a minimum administration charge to the seller/client of a cancellation fee of £100.
In certain circumstances, you may wish to re-list your property after you made the withdrawal.
When we re-list your property you will see a fee will be charged for our services as before.
However, as long as you have requested to re-list your property with us within the 2 weeks of your original booking then the cancellation fee we charged you of £100 will be discounted against the full rate charged. This will only be offered once to any property address.
We will make sure that we supply details at the time of your seeking to withdraw/re-list your Advert to our IT team.
CREATING YOUR ADVERT:
You will be required to complete all the fact-find questionnaires online, from a link we may send you so that we can collate all the details we need to create your advert to sell your property. You must answer all the questions asked that relate to your property. Leaving anything out or off will be regarded as an act to gain advantages which are unfair against the possible purchaser, so the law has misdescriptions act that covers purchasers against this. You must read inside our T&C’s misdescriptions act. It would also be something that you should discuss with the professional legal adviser you work with.
When you build your advert you should take advantage of the Products and Services we offer to enhance selling your property. Read what the professional companies say about what they think the benefits are of what they are offering you when you take up their service. We will explain that service to you in more detail in an email or on the website.
Our sales management team will help you create your Advert for approval.
We always aim to do this process with you as soon as reasonably practicable depending on how quickly you answer the questions & photos of your property have been supplied.
If you are supplying us with your photographs of your property these must be a true relationship to the property you are selling. Also that these photos are a true likeness of your property today, & not old photographs of your property. We refer you back to the above misdescriptions act regarding everything you supply us with, photos, answering questions honestly & to your best knowledge. Again this is why we say you should seek professional legal advice.
We must make you aware that we reserve the right to refuse to allow any image to be uploaded, or any descriptions that we feel are not accurate or misleading in any way.
It would be worthwhile in thinking about what the benefits here could be for you if you purchase a video of your home as part of your description process.
We will make your property be made live or presented on many marketing or property portals. Hence why we must consider in our absolute discretion anything to be inappropriate, inaccurate, misleading or likely to cause distress or embarrassment to anyone viewing the image or your property. You are responsible for ensuring that all descriptions, photographs, floor plans and information that you have supplied are correct.
Before we go ahead with uploading and/or using in any advertising and marketing all the information is accurate that you have supplied, plus current and is in no way misleading in any way. This is wholly your responsibility.
We may wish to provide verification checks where ever possible against all the details you have supplied to the best of our ability where you can’t stop any access to your property to carry out these checks.
If for whatever reason any of the information that you have provided or which has been approved is or is found to be in breach of these terms laid out above, then your property will be removed immediately.
As a result, no matter what you say after this event has taken place there will be NO full or any part credit in this respect be granted for any charges under these agreements in these circumstances.
We will advertise and market your property for the agreed Advertisement Period you have signed up to on all such property portals, websites or publications that we consider to be the most effective at securing interest against your property from what we hope will be potential purchasers or even tenants in our absolute discretion we offer.
Depending on the results that our sales department receives back we may withdraw or no longer take advantage of the services of such property portals, websites or publications for whatever reasons we feel fit at our absolute discretion going forward.
OFFER ACCEPTED AGAINST PROPERTY UP FOR SALE:
The advertised prices for selling your property on the website do state that your advert/s will be kept live until sold.
We may even keep your property details on view after it has been sold to completion.
Then when we feel it acceptable we will take down your property showing as SOLD.
SERVICES / PRODUCTS ON OFFER:
A question you need to ask yourself:
Do I need an up-to-date Energy Performance Certificate (EPC)to sell my property?
1/ It is a legal requirement for you to have commissioned an EPC before we can start the marketing of your property.
2/ It is your responsibility to ensure that you have a valid and up-to-date EPC in place before your Advert goes live.
3/ If you do not have one, you can buy one from us, that will last 10 years from the date of assessment.
When you join our system we are in a position where we will do an automated check on your property with the EPC governing body.
If the check comes back and shows us that you have a valid EPC then we will confirm this with you and be able to move on to the next stage, when we will give you the next run of instructions.
If the check shows that you are not holding a valid EPC, then we can help!
We will send you an automated link to purchase an EPC immediately which will last for 10 years at a cost across the UK & Wales:
When you have made your purchase of an EPC you will be contacted by one of our expert professional EPC consultants who will visit your home and conduct the required checks. Once we have processed your application then we will be in a position to advertise your property on our website and our partner websites.
Do not cancel this appointment because if we are unable to show your EPC on our website against your property details then your advert will have to go on hold until you have purchased and completed an EPC by law.
However, if the answer is Yes to you processing an EPC and we can’t find any records of this, then you are required by law to supply us with a copy of your up-to-date EPC. We will need these for our records, so if you could supply this asap then we are ready to promote your property. We need to show this as part of your property details on our website to sell your home by law.
HOW EPC WILL WORK?
You will be contacted by one of our professional Energy Performance Certificate Consultants who will visit your home and conduct the required checks. Once we have processed your EPC application then you will be in a position to advertise your property on our website and our partner websites.
The first option:
From within our emails/website, you will be given the option to buy our viewing service.
If you do purchase this service it works in two very different ways.
The first we offer is run from our back office where you will be given a diary to work from.
All the dates are blank.
All you then have to do is mark the dates that you are available to cover viewings at your property.
Each day will show you times to pick from which you will allow prospective buyers/purchasers to come over to view your property.
Once you have marked out the days & times you are available these same options will be on view to those prospective buyers.
When a prospective buyer wants to view your property they tick against the time which is showing still as available.
Example; Monday 4th August 2023 @ 5.00 pm to 5.15 pm …… (Prospective buyer Mr Jones places his name into this space, as they are investors who have signed up with us all checks would have been carried out against them)
You the vendor will receive a text that tells you a Mr Jones has booked a viewing on Monday 4th August 2023 from 5.00 pm to 5.15 pm.
The prospective buyer will receive a text that tells Mr Jones that he has booked a viewing on Monday 4th August 2023 from 5.00 pm to 5.15 pm. More than one investor may request to visit your property in any one-time slot. All names will be supplied to you.
The buyer already knows the name of your street etc. so the day before we send Mr Jones a reminder text that he has a viewing the following day with the times & the house number.
On the day of the viewing, both the vendor & the buyer will receive from our back-office a text again reminding both parties that viewing is in place at what time.
We will provide you with the name of the person(s) who wish to view together with any other parties attending the viewing.
Once the viewing has taken place we will contact the prospective buyer & ask for their opinion regarding making an offer for your property. Hopefully, they will wish to do so, & we will then contact you with what that offer is.
This may cross over if the prospective buyer has made one with you in person.
Hopefully, you both agree on a figure you are happy with.
This will allow us to update your property details advertised that an offer has been made subject to acceptance.
Also, this will allow us to contact the rest of the viewings you have booked for the following day & any others that you have accepted an offer.
We will send out a text to those prospective buyers.
Your calendar will be cleared & NO more viewings will be shown available.
The second option:
We offer a service called OPEN DAY viewings which you can purchase if you so wish at any period during the sale process.
OPEN-DAY can be one day/s during the week, at the weekend, or both weekend days.
This is a service that you have purchased with one of our professional viewing service companies.
That company will go through how their appointment viewing system works, as they can differ from company to company.
They will make all the arrangements they require directly with you.
They will also tell you who from their company will be conducting these OPEN-DAY Viewings.
Where you appoint one of these companies to complete an OPEN DAY viewings then one of their representatives will attend your property on your behalf and cover all these viewings by taking them around your property and try to sell it to the best of their ability.
Whoever is conducting the viewings on your behalf, we will still notify you of the above information.
If you have a family member, then you will receive all the texts and details. (This can’t be moved to anyone else)
This will enable people who want to view to still choose a date and time that suits them.
You are in control here so you can also arrange for an OPEN DAY viewing if you wish.
You will be notified when a viewing is booked.
It is your responsibility to be in control of any property keys and make them available immediately if required.
We will request feedback from every person who has viewed your property.
We will prompt them for feedback continuously unless they confirm that they do not wish to provide feedback.
The feedback will be available as soon as it has been provided.
These records will be exactly as provided by the person concerned.
CANCELLING A VIEWING FROM BOTH A VENDOR & PURCHASER:
When you find yourself in a position where you need to cancel a viewing which is booked you need to carry out the following:
You need to go into your appointment dairy section for your property & look up the date & time of the booking in question.
Click on the booking & an option to delete the booking will appear.
Example of the options: Cancel this booking.
Once this has been clicked then the system will block out the booking & show it as cancelled.
A text will go out to the vendor/ appointment maker on records to confirm that this time & date of booking is now cancelled.
At the same time, a text will go out to the purchaser/buyer to notify them that their booking on that time & date has now been cancelled.
REPLACING CANCELLED VIEWINGS/ RE-BOOKING APPOINTMENT:
You have the option to add new availability of viewing anytime you wish.
You are in control as to when you open up viewing times & dates.
If you have for whatever reason had to cancel any viewings, you may go into the system but you can’t make the times & dates available again.
Buyers can go into a different time & day and add their details again if they so wish.
However, in the same way, if you have been notified of any buyer viewing time & date being cancelled for whatever reason, they can’t go back in to re-book that appointment.
Again you will receive texts at different stages as with all your viewings.
This agreement is governed by the law of England and Wales and the parties agree that any disputes regarding this agreement will be subject to the jurisdiction of the courts of England and Wales.
The recipient agrees and undertakes;
That it will keep all confidential information strictly confidential and will not disclose any part of it to any other person without the discloser’s prior written consent
That it will use the same degree of care to protect the confidential information as it uses to protect its confidential information of a similar nature, being at least a reasonable degree of care
That it will act in good faith at all times concerning the confidential information, with you agreeing to these points when you tick the T&Cs.